Shipping Information
Shipping Information
SHIPPING OPTIONS AND DELIVERY TIMES
Domestic Shipping (Within Macedonia):
- Standard Shipping (5-7 business days): $5.00
- Express Shipping (2-3 business days): $15.00
- Free shipping on orders over $500
International Shipping:
- Europe (7-10 business days): $25.00
- USA & Canada (10-14 business days): $35.00
- Rest of World (14-21 business days): $45.00
- Express International (5-7 business days): $75.00
PROCESSING TIME
- Orders are processed within 1-2 business days
- Orders placed on weekends are processed the next business day
- During peak seasons, processing may take up to 3 business days
- Custom orders require additional processing time (7-14 days)
SHIPPING CARRIERS
We work with trusted shipping partners:
- DHL Express for international orders
- FedEx for express deliveries
- Local postal services for standard shipping
TRACKING YOUR ORDER
- You will receive a tracking number via email once your order ships
- Track your package on our website or the carrier's website
- Delivery confirmation is required for all orders
SHIPPING RESTRICTIONS
- We currently ship to most countries worldwide
- Some countries may have restrictions on jewelry imports
- Customers are responsible for checking local regulations
CUSTOMS AND DUTIES
International orders may be subject to:
- Import duties and taxes
- Customs processing fees
- VAT or GST charges
These charges are:
- Determined by your local customs office
- The responsibility of the customer
- Not included in our shipping charges
DELIVERY ISSUES
If your package is:
- Damaged: Refuse delivery and contact us immediately
- Lost: Contact us to initiate a carrier investigation
- Delayed: Check tracking and contact customer service
SHIPPING INSURANCE
- All orders are insured against loss or damage
- Insurance is included in shipping costs
- Claims must be filed within 30 days of shipment
ADDRESS ACCURACY
Please ensure your shipping address is correct:
- We are not responsible for misdelivered packages due to incorrect addresses
- Address changes cannot be made after shipment
- PO Boxes are not accepted for express shipping
SIGNATURE REQUIREMENTS
- Orders over $500 require signature on delivery
- The carrier may require ID verification
- Packages cannot be left unattended
PEAK SEASON SHIPPING
During holidays and peak seasons:
- Order early to ensure timely delivery
- Shipping times may be extended
- Express shipping is recommended for time-sensitive orders
CONTACT US
For shipping inquiries:
Email: shipping@jewelskopje.com
Phone: +389 70 385 411
Hours: Monday-Friday 9AM-6PM
SHIPPING OPTIONS AND DELIVERY TIMES
Domestic Shipping (Within Macedonia):
- Standard Shipping (5-7 business days): $5.00
- Express Shipping (2-3 business days): $15.00
- Free shipping on orders over $500
International Shipping:
- Europe (7-10 business days): $25.00
- USA & Canada (10-14 business days): $35.00
- Rest of World (14-21 business days): $45.00
- Express International (5-7 business days): $75.00
PROCESSING TIME
- Orders are processed within 1-2 business days
- Orders placed on weekends are processed the next business day
- During peak seasons, processing may take up to 3 business days
- Custom orders require additional processing time (7-14 days)
SHIPPING CARRIERS
We work with trusted shipping partners:
- DHL Express for international orders
- FedEx for express deliveries
- Local postal services for standard shipping
TRACKING YOUR ORDER
- You will receive a tracking number via email once your order ships
- Track your package on our website or the carrier's website
- Delivery confirmation is required for all orders
SHIPPING RESTRICTIONS
- We currently ship to most countries worldwide
- Some countries may have restrictions on jewelry imports
- Customers are responsible for checking local regulations
CUSTOMS AND DUTIES
International orders may be subject to:
- Import duties and taxes
- Customs processing fees
- VAT or GST charges
These charges are:
- Determined by your local customs office
- The responsibility of the customer
- Not included in our shipping charges
DELIVERY ISSUES
If your package is:
- Damaged: Refuse delivery and contact us immediately
- Lost: Contact us to initiate a carrier investigation
- Delayed: Check tracking and contact customer service
SHIPPING INSURANCE
- All orders are insured against loss or damage
- Insurance is included in shipping costs
- Claims must be filed within 30 days of shipment
ADDRESS ACCURACY
Please ensure your shipping address is correct:
- We are not responsible for misdelivered packages due to incorrect addresses
- Address changes cannot be made after shipment
- PO Boxes are not accepted for express shipping
SIGNATURE REQUIREMENTS
- Orders over $500 require signature on delivery
- The carrier may require ID verification
- Packages cannot be left unattended
PEAK SEASON SHIPPING
During holidays and peak seasons:
- Order early to ensure timely delivery
- Shipping times may be extended
- Express shipping is recommended for time-sensitive orders
CONTACT US
For shipping inquiries:
Email: shipping@jewelskopje.com
Phone: +389 70 385 411
Hours: Monday-Friday 9AM-6PM